Revealed – The Best and Worst Airlines in 2018

The latest list of the best airlines in 2018, and the worst airlines in 2018, compiled by AirHelp, the compensation company, has now been unveiled. The rankings were determined by a variety of factors including punctuality of flights, quality of service and how well the airlines handled claims processing. We take a look at the results…

The best airlines in 2018

In the top spot of the best airlines in 2018 is Qatar Airways. A high level of service and great record for punctuality set this airline above all the others. In second place is Lufthansa, Germany’s largest airline. This comes as a bit of a surprise as the airline didn’t even make it into the top 10 last year. It soared up the rankings with a great score for service. Coming in at position 3 in the rankings is Etihad Airways which scored well in many categories. In 4^th place is last year’s overall winner, Singapore Airlines. While it achieved the highest score for level of service, it slid down the rankings due to scoring low on claims processing.

South African Airways have made it into the Top 10 for the first time this year, in the very respectable 5th position. In 6^th come Austrian Airlines, while it’s still a good result, it has slipped down the rankings as it was 4^th in 2017. First timers to the Top 10 is Greek airline Aegean which made it to position 7 due to scoring highly on service and punctuality. Another punctual airline is Qantas at number 8 and in 9^th we have Air Malta. Air Malta actually scored very highly in many categories, but a low score for customer service really let it down. Finally, in 10^th position of the best airlines in 2018 is Virgin Atlantic, falling two places from last year.

Here’s the top 10 ranking of the best airlines in 2018:

1. Qatar Airways
2. Lufthansa
3. Etihad Airways
4. Singapore Airlines
5. South African Airways
6. Austrian Airlines
7. Aegan
8. Qantas
9. Air Malta
10. Virgin Atlantic

The worst airlines in 2018

Now for the list no airline wants to feature in, the worst airlines of 2018. In first place, (or should that be worst place?) is Iceland’s WOW Air. It scored very badly on both service and claims processing. Coming in 2^nd is Royal Jordanian Airlines, followed by Pakistan International Airlines in 3^rd. The fourth worst airline is UK budget airline Easyjet, in 5^th we have Air Mauritius, and in 6^th is Ireland’s budget airline Ryanair. Finally, the final four airlines on the list are Korean Air in 7^th place, Iberia in 8^th, Aerolineas Argentinas at position 9 and India’s Jet Airways in 10^th place.

Here’s the top 10 ranking of the worst airlines in 2018:

1. WOW Air
2. Royal Jordanian Airlines
3. Pakistan International Airlines
4. EasyJet
5. Air Mauritius
6. Ryanair
7. Korean Air
8. Iberia
9. Aerolineas Argentinas
10. Jet Airways

Emily

Emily is an avid writer with a passion for the travel industry. She also loves learning and writing about nutrition and healthy living. Emily is based in the UK.